To ensure we are able to deliver critical items quickly – when you need them most, we offer you a Service Level Agreement (SLA). This agreement is bespoke to you and your business and is developed in partnership with your P&R Labpak Business Development Manager.

We commit to stocking products to support your requirements and deliver to a schedule defined by you. Each SLA is reviewed on a quarterly basis where we provide performance details and adjust levels as required.

We run SLAs in many of our key accounts, which include national food, pharmaceutical and chemical companies. The SLA is designed to manage and improve the stock supply chain – we would be happy to discuss with you how the service works and how we can best match your requirements.